ITIL isn't just for large enterprises. Midsized companies are also adopting the standards at a very fast pace, and there's a lot to consider. This supercast, featuring magazine articles, online articles, webcasts and podcasts, examines decision points for CIOs when evaluating ITIL, as well as advice on change management, training and certification options, executive support strategies and common pitfalls -- just the beginning of the vast offerings in IT service management best practices.
ITIL: The Latest Wave
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| Definition: ITIL |
The IT Infrastructure Library (ITIL) is a globally recognized collection of best practices for IT service management.
The Central Computer and Telecommunications Agency created ITIL in response to growing dependence on IT to meet business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
ITIL is organized into "sets" of texts defined by related functions: service support, service delivery, managerial, software support, computer operations, security management and environmental. In addition to texts, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups.
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[Matt Villano, CIO Decisions]
When midmarket CIOs weigh the benefits of implementing the IT Infrastructure Library, they have to balance improved business processes and governance with ITIL's potential cost and complexity.
ITIL training essential part of IT and business integration
[Matt Bolch, Contributor]
As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align themselves better with the business.
ISO 20000 implementation: Addressing the common pitfalls
[John A. DiMaria, Contributor]
The ISO 20000 global standard includes the necessary requirements for an organization employing an IT service management system. Learn how to overcome common ISO 20000 implementation mistakes.
ITIL process success: Get people on your side
[Brian Johnson, Contributor]
Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.
Justifying ITIL programs to your CEO
Speaker: David Pultorak, Founder, Pultorak & Associates Ltd.
As awareness of ITIL and IT service management continues to grow, more and more IT professionals are challenged with finding the best ways to position and justify ITIL improvement initiatives. Although the need for improving service management is so obvious and straightforward, articulating the value proposition and gaining sponsorship is often difficult. IT professionals typically face challenges in both adequately defining service management improvement initiatives and quantifying their expected benefits. This session explores the five major types of justifications for ITIL -concept level, operating policy, performance improvement, capability development, and strategic reinvention -- and covers the fundamental aspects as well as a pragmatic approach to justifying each type of ITIL-based program.
