ITIL isn't just for large enterprises. Midsized companies are also adopting the standards at a very fast pace, and there's a lot to consider. This supercast, featuring magazine articles, online articles, webcasts and podcasts, examines decision points for CIOs when evaluating ITIL, as well as advice on change management, training and certification options, executive support strategies and common pitfalls -- just the beginning of the vast offerings in IT service management best practices.
The Latest Wave
[Matt Villano, CIO Decisions]
When midmarket CIOs weigh the benefits of implementing the IT Infrastructure Library, they have to balance improved business processes and governance with ITIL's potential cost and complexity.
training essential part of IT and business integration
[Matt Bolch, Contributor]
As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align themselves better with the business.
20000 implementation: Addressing the common pitfalls
[John A. DiMaria, Contributor]
The ISO 20000 global standard includes the necessary requirements for an organization employing an IT service management system. Learn how to overcome common ISO 20000 implementation mistakes.
process success: Get people on your side
[Brian Johnson, Contributor]
Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.
This was first published in April 2007