Webcast: The times they are a-changing:
Speaker: Lori Bocklund, Strategic Contact
Get your IT shop in shape to support today's call center technology. Voice over Internet Protocol, speech recognition, enhanced performance tools and more are changing the face of today's call center. Lori Bocklund, president of Stategic Contact, will help you understand the changes that your IT (and telecom) organization should prepare for to successfully support and manage technology and optimize operations.
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