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The road to agile IT runs through IT services management and PPM
This article is part of the April 2010 Volume 1 issue of CIO Decisions
IT budgets may be at an all-time low, leading to smaller staffs and delayed business projects, but this lull is a prime time for CIOs to introduce agile IT best practices designed to reduce waste and realize faster IT response times. Project portfolio management and IT Service Management are two approaches that CIOs are employing either in conjunction or separately to achieve agile IT. More on IT management IT best practices in 2009: Lessons learned for 2010 IT management FAQ guides for enterprise IT strategies With IT services management, one of the first steps toward better response times is the creation of a service catalog. Users or groups can pick and choose preapproved services through a Web-based interface with minimal interaction with IT. Before creating a business-facing IT services catalog, the CIO should take stock of utilization rates of the software and hardware in place and transform IT's chargeback model. Instead of charging business units based on the number of servers or how much support is tied to a particular ...
News in this issue
One month into 2010, the IT budgets picture is still ambiguous, with two consultancies offering different outlooks and CIOs juggling between keeping costs low and making necessary upgrades.
Agile IT can be realized with IT services management best practices and project portfolio management, but IT leaders need to clean house first.
Enterprises are finding ways to use vendor contract management as a means to cut costs by renegotiating contracts down to the maintenance-clause and business-unit levels.
Doing more with less remains the mantra for CIOs as we dig into our IT Priorities Survey on technology spending. The big priorities? Mitigating risk. Essential upgrades. Cutting costs.