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Business process transformation hinges on a flexible management model
This article is part of the November 2010 Volume 5 issue of CIO Decisions
Heavily regulated industries might be leading the charge, but organizations of all types are feeling the pressure to achieve business process transformation -- and fast. More on business process automation Business process automation for the business' sake How to automate and improve business processes, Las Vegas style Macy's corporate, systems and merchandising groups, and various store brands currently run their own enterprise resource planning or business process management (BPM) systems, according to Jon Nam, director of technology at Macy's Merchandising Group Inc. in New York. "Our business is constantly changing, with new brands coming up. Even the [point of sale] is changing: How do we appeal to Gen-X'ers and Millennials who don't want to wait in line?" Nam asked, thinking aloud about checkout options that are more like an E-ZPass automatic toll collection system, where customers might be able to pay with a phone and someone checks the bag. "A shopping fast lane. Or a customer could walk into a store and get bonus points...
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Business process transformation succeeds best in IT organizations emphasizing collaboration and real-time analysis. Learn how IT can bring transformation to the lines of business.
CIOs like Ed Bell caution that business process automation success doesn't necessarily hail from the process of automation or the BPM tool, but rather from an understanding of the desired business outcome.
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