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This article is part of the November 2010 Volume 5 issue of How to get the most out of an IT automation strategy
Heavily regulated industries might be leading the charge, but organizations of all types are feeling the pressure to achieve business process transformation -- and fast. More on business process automation Business process automation for the business' sake How to automate and improve business processes, Las Vegas style Macy's corporate, systems and merchandising groups, and various store brands currently run their own enterprise resource planning or business process management (BPM) systems, according to Jon Nam, director of technology at Macy's Merchandising Group Inc. in New York. "Our business is constantly changing, with new brands coming up. Even the [point of sale] is changing: How do we appeal to Gen-X'ers and Millennials who don't want to wait in line?" Nam asked, thinking aloud about checkout options that are more like an E-ZPass automatic toll collection system, where customers might be able to pay with a phone and someone checks the bag. "A shopping fast lane. Or a customer could walk into a store and get bonus points," he said. "The question is, ... Access >>>
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Business process transformation hinges on a flexible management model
by Laura Smith, Features Writer
Business process transformation succeeds best in IT organizations emphasizing collaboration and real-time analysis. Learn how IT can bring transformation to the lines of business.
Business process automation for the business' sake
by Linda Tucci, Executive Editor
CIOs like Ed Bell caution that business process automation success doesn't necessarily hail from the process of automation or the BPM tool, but rather from an understanding of the desired business outcome.
Why an enterprise application architecture strategy is still needed
by Niel Nickolaisen
Is the anytime, anywhere nature of IT making enterprise application architecture approaches obsolete? CIO Niel Nickolaisen explains why they remain relevant.
- Business process transformation hinges on a flexible management model by Laura Smith, Features Writer
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