Access "Business process automation for the business' sake"
This article is part of the November 2010 Volume 5 issue of How to get the most out of an IT automation strategy
When Ed Bell was dispatched as a consultant to the commonwealth of Massachusetts' Senate and House of Representatives, the gig was to last four to six weeks, and his mission was fairly straightforward. Ed Bell A veteran CIO from the financial services industry, Bell had been asked to assess a failed business process automation project to streamline the work of the legislature and point the way forward. "When I evaluated it, the platform they had then was not good, but they could limp along with it. I said, 'Let's step back. Let's figure out what we really want to get out it, and re-engineer the whole thing,'" recalled Bell, who was named interim CIO for Massachusetts shortly after taking the assignment. "My point was that they were going to have to spend money on this either way. Do it right. Don't settle." Business process automation (BPA) is king in IT shops for good reason -- it saves money, cuts redundancies and enforces a fluid, repeatable workflow. But automation for automation's sake? That's a recipe for failure, say CIOs like Bell and the analysts ... Access >>>
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Business process transformation hinges on a flexible management model
by Laura Smith, Features Writer
Business process transformation succeeds best in IT organizations emphasizing collaboration and real-time analysis. Learn how IT can bring transformation to the lines of business.
Business process automation for the business' sake
by Linda Tucci
CIOs like Ed Bell caution that business process automation success doesn't necessarily hail from the process of automation or the BPM tool, but rather from an understanding of the desired business outcome.
Why an enterprise application architecture strategy is still needed
by Niel Nickolaisen
Is the anytime, anywhere nature of IT making enterprise application architecture approaches obsolete? CIO Niel Nickolaisen explains why they remain relevant.
- Business process transformation hinges on a flexible management model by Laura Smith, Features Writer
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