Access "IT executives putting their own stamp on shared services model"
This article is part of the March 2012 Volume 12 issue of Benefits of a shared services strategy
Ask IT executives what a shared services model is, and each will give you a different answer. For Wes Wright and Jake Hughes at Seattle Children's Hospital, a shared services organization is one that moves the focus from "the server to the service." "It's a fundamental shift," said Hughes, the hospital's chief technical architect. "Instead of HR saying, 'That is my server and that is my storage,' it is their service and they have no idea what's on the back end. It is no longer any one person's or any one business unit's storage, because we may move that storage 10 times in one week, depending on the needs of the overall organization." Indeed, Seattle Children's has created a virtualized infrastructure from the server to the desktop. All server, storage and network resources are pooled and moved around as needed depending on business project needs, said Wright, vice president and chief technology officer at the hospital. Applications are virtualized as well, providing physicians with a standard set of services. Virtualization also figures heavily in ... Access >>>
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With cloud strategies abundant, CIOs must exercise command, control
by Niel Nickolaisen
Given the growing number and quality of cloud strategies, CIOs must make sure they are the ones driving this cultural shift -- or risk obsolescence.
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With cloud strategies abundant, CIOs must exercise command, control
by Niel Nickolaisen
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News
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Shared services model puts focus on external customer
by Christina Torode, Editorial Director
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy.
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IT executives putting their own stamp on shared services model
by Christina Torode, Editorial Director
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better.
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IT service catalog not always necessary in a shared IT environment
by Linda Tucci, Executive Editor
Shared services in a virtualized cloud computing environment add complexity to developing a service catalog but don't change its basic purpose.
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Shared services model puts focus on external customer
by Christina Torode, Editorial Director
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