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RPA: Mapping out a plan for enterprise automation
Robotic process automation technology has the potential to make business processes more efficient, boost productivity and save lots of money by enabling "virtual workers" to take on tedious tasks -- without the odious work typical of big enterprise-level applications. But this type of enterprise automation is an emerging technology, tools are still taking shape, and matching robotic process automation (RPA) to the right process is "still an art form," says Forrester analyst Craig Le Clair. Because the technology is so new, he says, businesses risk implementing systems without the safety net that underlies mature technology. Read on for advice around establishing IT's role in RPA projects and hear from two execs who have implemented RPA. Elsewhere in this issue, we examine how Lucas Metropolitan Housing Authority upgraded its obsolete on-premises infrastructure. And Nationwide Mutual Insurance's Guru Vasudeva explains his IT department's lean management system.
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Features in this issue
Robotic process automation technology can eliminate or speed up routine digital tasks now performed by humans. Finding RPA sweet spots and the right tools is the CIO challenge.
Guru Vasudeva describes how Nationwide IT is scaling its Lean practice to drive major cultural changes and big savings.
News in this issue
Interest in recruiting CIOs to corporate boards is rising, say recruiters, but board presence is still rare and the CIO talent pool for these appointments relatively shallow.
Columns in this issue
In this issue of CIO Decisions, we explore knowledge work automation, in the form of RPA, and its promise to make business processes more efficient and productive and save money.