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      • Computer Weekly networking case studies

        Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

        View E-Handbook
      • Contact center technology today requires a new approach

        Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

        This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

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      • Special Report on VDI

        The articles contained here were written by Brian Madden, the fiercely independent thought leader in the world of virtualisation and mobility management. Along with his co-author Gabe Knuth, Brian is responsible for both “The VDI Delusion” and “Desktops as a Service” books – considered to be the most reliable sources of information on battling today’s technology pain points.

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      • Confront the problem with healthcare data storage

        State and federal data-retention regulations and an ever-increasing volume of data -- with imaging data as the biggest culprit -- are creating a big storage dilemma for many healthcare providers. Providers are required by law to store patient data for years and, in some cases, decades -- even though it's likely they will never give many pieces of data a second glance.

        So how to make room for the ever-growing mountains of healthcare data? Start with this three-part guide. Inside, our health IT experts outline useful tips for every step of the data management process. Readers will gain insight on the differences between data archiving and data backup as well as expert advice on storing and managing imaging data for the long term.

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      • The small business cloud atlas

        For as long as smaller companies have been using Gmail and Google Drive, businesses have successfully (and unsuccessfully) adapted to the cloud landscape. But “good enough” isn’t safe or smart, and with omnipresent privacy concerns, it’s crucial that SMBs get a handle on just how much of their sensitive and proprietary data is floating around the Internet.

        In the first piece in this SMB Cloud handbook from SearchCIO-Midmarket, author Christine Parizo looks at how the “bring your own cloud” movement is creating security and compliance headaches for IT, and offers suggestions for reining in these rogue environments. In our second piece, Senior Features Writer Karen Goulart talks to boots-on-the-ground CIOs about their cloud adoption strategies and the benefits they’ve reaped. In our third piece, contributor Vanessa James discusses the advantages cloud computing offers nonprofit organizations.

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      • Small business mobility meets big business needs

        Mobility innovations are flying high in the SMB space. In many ways, the BYOD revolution started in small business mobility. When it comes to mobile, bigger is not necessarily better. Learn how SMB movers and shakers are using BYOD and mobile applications to conduct business at light speed while keeping costs in check.

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      • CIOs discover effective business continuity and disaster recovery strategies

        April 2011 Volume 7

        Includes:
        • Cloud solutions can make disaster recovery, business continuity easier
        • The next frontier in IT disaster recovery plans: Mobile devices
        • IT execs piggyback disaster recovery onto virtualization
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      • Risk and rewards of cloud business continuity

        Enterprises are intrigued with the idea of passing the burden of business continuity to a service provider, but such an undertaking is more than most are willing to risk. Read this e-book now to discover the benefits and drawbacks of cloud business continuity, learn why BC on-demand is daunting to many organizations and why some companies are exploring the option of moving application backup and recovery in the cloud, one application at a time. Read a case study from USGA about how they are using storage in the cloud for faster recovery times -- and much more.

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      • Prescriptive analytics: Conquer the next business frontier

        April 2014, Vol. 31

        Includes:
        • Revlon CIO ushers in corporate cloud and sweeping culture changes for IT
        • SaaS successes propel cloud-first philosophy at University of Miami
        • Allstate's tech leader on communicating vision, honing leadership skills
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      • Big data in motion

        Organizations of all shapes and sizes are finding that moving large data sets around presents a number of network challenges. So what are the problems, the solutions and the workarounds? In this SearchCIO handbook, we confront the obstacles posed by big data in motion. In our cover story, SearchCIO Senior News Writer Nicole Laskowski dives into the gigantic data sets in the biomedical research field, uncovering how top-level IT executives derive value from information on the move while vanquishing data bottlenecks.

        Also in this handbook, Executive Editor Linda Tucci profiles Penn Medicine and its governance-heavy approach to managing big data and high-performance computing. Laskowski also delivers a report from the recent Strata Conference + Hadoop World, looking at Facebook's relational database and sharing the thoughts of big data leaders on the future of analytics.

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      • Turning dirty data into business insights for your customers

        June 2013, Vol. 23

        Includes:
        • Land O' Lakes CIO turns 'dirty data' into customer insights
        • To be a better leader be a team player: CIO leadership lessons from a pro
        • Can you have big data and personal data privacy?
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      • Leveraging data for competitive advantage

        What's the big deal about analyzing big datasets? Companies have used business intelligence and business analytics for years to give them insight into the effectiveness of their operations – and now, there's a growing interest in how organizations are leveraging data for competitive advantage.

        This handbook examines why the volume and variety of data available to companies -- and the velocity at which the data is coming -- is not only changing how some companies do business intelligence but also transforming how they do business, period. Our lead story looks at how data warehousing architecture is shying away from the monolithic enterprise data warehouse in favor of flexibility. There's also an interview with Erik Brynjolfsson, director of the MIT Center for Digital Business, on the big data management revolution. Finally, we discuss some of the finer points of big data mining.

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      • Establishing an effective BYOD security policy

        October 2012 Volume 16

        Includes:
        • Data security measures for cloud and mobile that don't put users off
        • CIOs: Align technology and marketing strategy to meet customer needs
        • CIOs giving business a competitive edge with Agile practices
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      • Taking a holistic approach to data protection methods

        In this e-book, the SearchCIO.com team explores how data protection encompasses a host of technologies, business processes and best practices. Government regulations threaten dire consequences for noncompliance, and compromised data quickly becomes a public relations and customer retention issue. Learn seven tips to better data protection methods and find out about important do's and don'ts of network access control.

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      • Tiered storage strategies for a data-driven world

        Some experts believe that tiered storage strategies improve enterprise CIOs' ability to meet business goals, maximize data storage and contain the associated costs. Others argue that tiered storage may not be the right approach in today's data-driven world due to additional costs and complexities. In this SearchCIO handbook, we examine all sides of the tiered storage equation. In our first piece, storage expert Jon Toigo looks at why tiered storage strategies are experiencing a renaissance in a performance-hungry business setting. In our second piece, Toigo delves into the practical challenges of tiered storage – namely, how to accommodate burgeoning big data sets through storage tiering, reclamation and virtualization efforts. In our third piece, consultant Benjamin S. Woo asks how many tiers modern organizations need -- and the answer may be fewer than you think.

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      • Effective data management strategies for the CIO

        CIOs are turning to emerging forms of data management, including predictive business intelligence and information architectures, to harness the power of their data. Inside this expert e-book, gain insight on top data management strategies and topics such as storage and retention policies, data protection and lifecycle management.

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      • Extending the reach of enterprise security management

        In today's extended enterprise, cloud computing is redefining traditional supply chains, data is a currency as well as a risk point and the bring-your-own movement around applications, services and devices is muddying the dividing line between "home" and "office." How can CIOs protect their organizations while also maintaining the flexibility their employees crave? In this SearchCIO handbook, Editorial Director Christina Torode interviews CIOs and analysts for their advice on securing the extended enterprise in its myriad shapes, sizes and technological maturity levels. In addition, CIO Niel Nickolaisen shares his experiences with extending the reach of enterprise security management initiatives while also guaranteeing ease of use. Finally, Forrester analyst Andrew Rose discusses the importance of building a "human firewall" to ensure that everybody has a stake in keeping the enterprise safe.

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      • Architecting the agile enterprise

        Sept. 2013, Vol. 25

        Includes:
        • Running a lean IT organization keeps CIO on budget, primed for growth
        • CIO designs an iPad analytics app that mirrors work, speeds decisions
        • Agile principles, for IT and across the enterprise
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      • IT service management and delivery for the CIO

        In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. In our first piece, SearchCIO Executive Editor Linda Tucci speaks to professionals steeped in IT service management and delivery and concludes that, if your ITSM strategy isn't making money for the business, then it's time to go back to the drawing board. In our second piece, expert Harvey Koeppel illustrates the exponential effect that a flood of new tools is having upon IT service management and delivery. In our third piece, CIO Niel Nickolaisen explains why CIOs are in prime position to deliver on the IT service levels that today's hybridized user-consumers expect.

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      • Lean ITIL strategy in lean times

        As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management (ITSM) frameworks for guidance. Learn how to adopt or advance your ITSM strategy to streamline IT and build an efficient, service-oriented organization. In this e-book, you'll find advice on implementing ITIL with other technologies, read case studies about how effective organizations are using ITIL, learn how to overcome common challenges with ITIL and design a forward-thinking ITIL strategy.

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      • Rogue technology: What lies beneath

        Mar. 2014, Vol. 30

        Includes:
        • CIO advice for wrangling rogue IT in the consumerization age
        • Out of the shadows: Rogue IT is becoming CIO business as usual
        • CIO's Agile practices during infrastructure overhaul save time and money
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      • How to make your data center more energy efficient

        February 2011 Volume 6

        Includes:
        • Green-energy technologies a priority across all IT operations
        • Virtualization: Panacea and Pandora’s Box
        • Virtualization without virtualization management cancels out benefits
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      • Data center power management of the future

        Enterprise CIOs are adopting green IT and other new technologies to improve data center efficiencies. In this e-book learn more about how IT organizations are using green IT, virtualization, storage capacity planning and even cloud computing to realize energy savings and lower hardware and power costs in the data center. Knowing that the power demands of future data centers aren't likely to decrease, learn how forward-thinking CIOs are taking steps now to address data center power management -- and how you can, too.

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      • Personalizing your customer experience strategy

        In our evolved markets, a CIO should be concerned with every customer's experience – because with the availability and always-on nature of business today, turning to another retailer or service provider is as easy as searching Google for someone who can provide the service your customers expect. Access this exclusive, expert handbook to learn how CIOs can design a unique customer experience strategy to make certain that every customer’s experience feels unique and custom-tailored to their individual needs.

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      • PPM: Validating the Value of IT

        April 2013

        Includes:
        • CIO's cloud solutions meet collaboration needs and speed up innovation
        • Powering past mistakes, Electrolux builds a model social enterprise
        • CIO's mastery of M&A puts her at center of Dell's turnaround strategy
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      • Tips for architecting an Agile enterprise

        In order to stay competitive in today’s dynamic business environment, organizations must adopt Agile practices that allow them to recognize project flaws and make changes on a dime. And when you consider the pervasiveness of consumer mobile computing, running an Agile enterprise is more important than ever. This handbook takes an in-depth look at the relationship between Agile business practices and mobile computing. Inside, learn more about the balancing act that many modern businesses face when trying to provide a quick turnaround for mobile applications on a limited budget.

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      • Tried and true Agile project management methodologies

        December 2011 Volume 11

        Includes:
        • Agile project management helps overcome IT obstacles
        • Services-oriented architecture helps CIO spur business growth
        • Agile project management leaders need to define 'sustainable pace'
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      • Project and portfolio management best practices: From efficiency to alignment

        Following project and portfolio management methodologies can help you keep a handle on costs and pursue the projects with the greatest value to the business. As a CIO, your goal is to look for change management strategies and methods that can help IT projects be successful. This e-book will explore project and portfolio management best practices and how CIOs can use these methods to pave the way for success.

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      • New tactics for managing lean IT budgets

        April 2010 Volume 1

        Includes:
        • CIO technology spending focused on reducing risk, boosting efficiency
        • Vendor contract management key to cutting costs through renegotiation
        • The road to agile IT runs through IT services management and PPM
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      • Enabling workforce mobility

        Enabling workforce mobility goes beyond purchasing smartphones and tablets for enterprise staff or initiating bring your own device (BYOD) programs. The task at hand for progress-minded CIOs is enabling digital business through the use of these new technologies.

        In this SearchCIO handbook, expert contributor Harvey Koeppel explains that workforce mobility has existed since the word "peddler" was coined, but CIOs must embrace new strategies in order to aim these devices at business needs. We also share results from our recent IT Salary and Careers Survey, which indicate that BYOD will continue to be a big deal on the enterprise agenda in 2014. Forrester Research analyst Nigel Fenwick takes us home with his column on digital transformation, discerning the role that CIOs must play to ensure that organizations are playing to their digital strengths while minimizing their weaknesses.

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      • Mobilizing the enterprise

        Organizations are striving to find new ways to accommodate bring-your-own-device programs -- but mobilizing the enterprise is about more than servicing the latest smartphone or tablet employees crave. In this SearchCIO handbook, we examine how mobile-minded enterprises are tackling customer engagement, productivity and business processes. In our first piece, Executive Editor Linda Tucci spotlights Michael Relich, CIO at fashion retailer Guess?, whose new app provides buyers and merchandising teams with real-time access to powerful analytics. Features Writer Karen Goulart checks in with analyst Jack Gold and gets his six recommendations for establishing a bring-your-own-application program. Finally, Forrester Research Inc. analysts Simon Yates and Clay Richardson examine how mobilizing the enterprise can dovetail with much-needed business process reengineering.

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      • How Mobile IT is Revamping Network Strategies

        November 2012, Vol. 17

        Includes:
        • Building an enterprise social network for the 'extended' brain trust
        • PayPal chief scientist on cracking the code for big data analytics
        • A CIO blueprint for cloud migration
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      • Managing the mobile workforce

        June 2011 Volume 8

        Includes:
        • The mobility megatrend: Embrace change or get left behind
        • Device choices make mobile workforce management decisions primary
        • CIOs scrambling to adapt mobile device management to a BYOD era
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      • A CIO’s guide to outsourcing

        Access this e-book and learn outsourcing contract danger signs, how to tell if changing vendors is worth the risk, the importance of encouraging innovation and flexibility from providers, and more! As a CIO, you may be tasked with reexamining your organization's outsourcing and vendor agreements to cut costs and build innovative, flexible contracts in today's economy. This e-book will discuss the most important considerations for a CIO to minimize risk and maximize savings.

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      • Unlock the true benefits of outsourcing

        The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings with outsourcing, including how to design an outsourcing contract, manage training, process and procedural specifics successfully and reduce risks. Experts believe that ongoing maintenance and management of supplier relationships are the true success factors in achieving long-term benefits of outsourcing. Check out these do's and don'ts to learn how to manage suppliers closely and effectively to achieve the best results.

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      • Effective techniques for small business security

        Think your company is too small to be hacked? Think again. SMBs are just as exposed to risk as the enterprise when it comes to today’s top security threats. Explore this expert handbook that discloses big security strategies uniquely designed for SMBs and learn why lackluster small business security strategies have left small business suffering from serious data loss consequences.

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      • Deploying virtual desktops

        October 2011 Volume 10

        Includes:
        • Making virtual desktop infrastructure efforts pay dividends at last
        • Desktop virtualization deployment strategies and challenges
        • CIOs sell enterprise desktop virtualization with mobility
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      • How to design a smart virtualization strategy

        This e-book provides a roadmap to virtualization success for CIOs and strategic IT. Topics include: how to align virtualization with business priorities, virtualization beyond the server has its rewards, maintaining compliance in virtual environments, and preparing for the future with your virtualization strategy.

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Featured E-ZINES on searchCIO.comView all >>

  • CIO Decisions

    Enterprise CIO Decisions Ezine offers IT and business strategies and insights on the latest technologies making waves in the modern IT organization.

  • Pulse

    SearchHealthIT's Pulse e-zine for health IT leaders features premium content and hard hitting strategies for the health care industry, delivering in-depth news and analysis on a wide range of mission-critical topics impacting decision makers.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchCIO.comView all >>

  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchCIO.comView all >>

  • Computer Weekly networking case studies

    Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

  • Contact center technology today requires a new approach

    Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

    This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

OTHER FEATURED E-HANDBOOKS