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In our evolved markets, a CIO should be concerned with every customer's experience – because with the availability and always-on nature of business today, turning to another retailer or service provider is as easy as searching Google for someone who can provide the service your customers expect. Access this exclusive, expert handbook to learn how CIOs can design a unique customer experience strategy to make certain that every customer’s experience feels unique and custom-tailored to their individual needs.  Access >>>

Table of contents

  • Looking creative destruction in the eye
  • CIO does the heavy lifting at Bally
  • Living in the moment with real-time data

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