Premium Content

Access "Managing IT services at breakneck speed"

ITSM_breakneck_speed.png

Sponsored by SearchCIO.com

Managing IT services has always required meeting users where they want those services. But in the age of cloud, mobile and self-service IT, enterprise CIOs have little choice but to re-examine and, in many cases, completely revamp their IT service management (ITSM) strategies to accommodate the breakneck speed at which business, and the technology that supports it, now moves.

In this SearchCIO handbook, CIO contributor Harvey Koeppel tells us why it's time to put traditional ITSM principles in the museum where they belong and usher in some fresh service management ideas in their place. Our CIO Innovator profile features CIO/CTO Bart Murphy, who explains how he made the creation of an ITSM program not only effective, but fun for his staff. In our last piece, CIO columnist Niel Nickolaisen reveals how a new view on managing IT services can free up staff to pursue strategic endeavors.  Access >>>

Table of contents

  • It's time to mothball traditional ITSM
  • CIO puts the fun into ITSM
  • ITSM in an era of fast-moving tech

Access TechTarget
Premium Content for Free.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

More Premium Content Accessible For Free

  • The hybridized cloud: Where private and public cloud coalesce
    CIO_DEC_0814.png
    E-Zine

    The hybridized cloud was once regarded as a short-term bridge between on-premises computing in the enterprise and the untested landscape of the ...

  • Software governance: CIOs take charge of shadow services
    MI_CIO_Jul2014.PNG
    E-Zine

    Software governance has meant more than the management of company-commissioned applications for quite some time. As the number of online services ...

  • The new infonomics reality: Determining the value of data
    CIO_decisions_0614.png
    E-Zine

    Is your enterprise ready to derive top dollar from your data? Infonomics is the field that treats corporate information as a valuable asset, but how ...