Sponsored by SearchCIO.com
In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. In our first piece, SearchCIO Executive Editor Linda Tucci speaks to professionals steeped in IT service management and delivery and concludes that, if your ITSM strategy isn't making money for the business, then it's time to go back to the drawing board. In our second piece, expert Harvey Koeppel illustrates the exponential effect that a flood of new tools is having upon IT service management and delivery. In our third piece, CIO Niel Nickolaisen explains why CIOs are in prime position to deliver on the IT service levels that today's hybridized user-consumers expect. Access >>>
Table of contents
- An ITSM strategy that means business
- ITSM on the second half of the chessboard
- Consumerize your ITSM program
Premium Content for Free.
More Premium Content Accessible For Free
Software governance: CIOs take charge of shadow services
Software governance has meant more than the management of company-commissioned applications for quite some time. As the number of online services ...
Managing IT services at breakneck speed
Managing IT services has always required meeting users where they want those services. But in the age of cloud, mobile and self-service IT, ...
The new infonomics reality: Determining the value of data
Is your enterprise ready to derive top dollar from your data? Infonomics is the field that treats corporate information as a valuable asset, but how ...