As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management (ITSM) frameworks for guidance. Learn how to adopt or advance your ITSM strategy to streamline IT and build an efficient, service-oriented organization. In this e-book, you'll find advice on implementing ITIL with other technologies, read case studies about how effective organizations are using ITIL, learn how to overcome common challenges with ITIL and design a forward-thinking ITIL strategy. Access >>>
Table of contents
- Complement ITIL with other methodologies
- Wachovia, Barclays Bank on investments in ITILs
- Overcoming obstacles to ITSM acceptance
- Next steps to maturing your ITIL strategy
Premium Content for Free.
More Premium Content Accessible For Free
Turning dirty data into business insights for your customers
How do CIOs help their companies capitalize on big data? In the case of Land O' Lakes, it meant helping others to help itself. As senior news writer ...
Multi-hypervisor environments: Worth the work?
Are multi-hypervisor environments the right solution to virtualization oligarchy? Enterprise organizations considering the multi-hypervisor ...
Big data: Access and outcome over infrastructure
Hadoop has become synonymous with big data, but how do CIOs know it’s the right technology for their business? CIOs must formulate a big data ...