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As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management (ITSM) frameworks for guidance. Learn how to adopt or advance your ITSM strategy to streamline IT and build an efficient, service-oriented organization. In this e-book, you'll find advice on implementing ITIL with other technologies, read case studies about how effective organizations are using ITIL, learn how to overcome common challenges with ITIL and design a forward-thinking ITIL strategy.   Access >>>

Table of contents

  • Complement ITIL with other methodologies
  • Wachovia, Barclays Bank on investments in ITILs
  • Overcoming obstacles to ITSM acceptance
  • Next steps to maturing your ITIL strategy

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