ITIL and ITSM Definitions

  • A

    Agile business intelligence (BI)

    Agile business intelligence (BI) is a fast and flexible process that uses agile software development (ASD) methodologies to enable rapid development and allow users to efficiently adapt intelligence-based strategy to business needs.

  • B

    business service management (BSM)

    Business service management (BSM) is an approach to overseeing information technology that emphasizes treating IT offerings as part of the larger enterprise strategy, and provisioning IT resources based on an understanding of the business' most pressing needs.

  • business services

    Business services is a general term that describes work that supports a business but does not produce a tangible commodity. 

  • G

    gap analysis

    A gap analysis assesses the differences between the current and desired performance levels of a company's systems or applications.

  • I

    IT service catalog

    An IT service catalog, sometimes called an IT service portfolio, is a list of available technology resources and offerings within an organization. The catalog contains information about deliverables, prices, contact points and processes for requesting a service.

  • ITIL v3

    ITIL v3 is the third version of the Information Technology Infrastructure Library, a globally recognized collection of best practices for managing information technology (IT).

  • L

    lean management

    Lean management is an approach to running an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

  • O

    organizational change management (OCM)

    Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management.

  • outsourcing

    Outsourcing describes when an individual or company performs tasks or provides services for another company -- executing tasks that could have been or are normally done in-house. In this outsourcing definition, learn about the reasons for the practice, how it differs from insourcing, the different kinds of outsourcing and more.

  • P

    platform business model

    A platform business model is a plan for creating revenue by allowing registered members to create content that can be consumed by a specific user group or general audience.

  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks and deadlines. 

  • T

    two-speed IT

    Two-speed IT is the concept that strategic planning for an IT department should include a fast track that allows some projects to be implemented quickly.

-ADS BY GOOGLE

SearchCompliance

SearchHealthIT

SearchCloudComputing

SearchMobileComputing

SearchDataCenter

Close