Digital business Definitions

  • A

    academic analytics

    Academic analytic's is the application of business intelligence (BI) tools and strategies to guide decision-making practices in educational institutions.

  • Adobe Flash Player

    Adobe Flash Player is software used to stream and view video, audio and multimedia and Rich Internet Applications (RIA) on a computer or supported mobile device.

  • B

    balanced scorecard

    The balanced scorecard is a management system aimed at translating an organization's strategic goals into a set of performance objectives that, in turn, are measured, monitored and changed if necessary to ensure that the organization's strategic goals are met.

  • C

    chief experience officer (CXO)

    A chief experience officer (CXO) is an executive who ensures positive interactions with an organization's external customers. The job title "chief experience officer" is increasingly replacing that of Chief Customer Officer in retail and entertainment industries and Chief Activity Officer in healthcare and travel.

  • consumer experience (CX)

    Consumer experience (CX) is the approach of emulating, in the business world, how individuals interact with technology in their personal lives.

  • crowdsourcing

    Crowdsourcing is the practice of turning to a body of people to obtain needed knowledge, goods or services.

  • D

    data collection

    Data collection is a process for gathering information from different sources. In business, data collection helps organizations answer relevant questions and evaluate possible business outcomes.

  • data products

    A data product is digital information that can be purchased. 

  • digital disruption

    Digital disruption is the change that occurs when new digital technologies and business models affect the value proposition of existing goods and services.

  • digital economy

    The digital economy is the worldwide network of economic activities, commercial transactions and professional interactions that are enabled by information and communications technologies.

  • dot-com bubble

    The dot-com bubble, also referred to as the Internet bubble, refers to the period between 1995 and 2000 when investors pumped money into Internet-based startups in the hopes that these fledgling companies would soon turn a profit.

  • E

    enterprise social media

    Enterprise social media is a category of online communications channels dedicated to corporated-based input, interaction, content-sharing and collaboration.

  • enterprise social networking

    Enterprise social networking is an organization's use of social media, internally and externally, to connect individuals who share similar business interests or activities.

  • enterprise social software

    Enterprise social software is a general term that describes social networking and collaboration tools used in large organizations.

  • G

    Generation Facebook (Generation F)

    Generation Facebook (Generation F) is a term used to define millennials who have grown up using social media as their primary networking tool.

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