Vertical scalability is the ability to increase the capacity of existing hardware or software by adding resources - for example, adding processing power to a server to make it faster. On the other hand, horizontal scalability is the ability to connect multiple entities so that they work as a single logical unit.
This was last updated in September 2003
Dig Deeper
-
Customer feedback management tools offer new functionality, but responding to social media often falls to the call center.
-
Customer relationship management (CRM) software is essential to the success of any business. In this Executive Guide, you'll find the resources and advice you need to implement and/or manage an enterprise CRM system.
-
New research shows that about one-third of CRM projects fail. Sales reps don't want to use the technology, experts have found. It's up to you to show them the way.
-
People who read this also read...