unsourcing

Unsourcing is the transfer of an organization's customer service and support functions from paid employees to unpaid or low-paid online communities.

Onshoring

TECHNOLOGIES
Outsourcing
+ Show More

Unsourcing is the transfer of an organization's customer service and support functions from paid employees to unpaid or low-paid online communities.

Unsourcing relies upon individuals' desire to transfer knowledge. In order to encourage non-employees' unpaid participation via unsourcing, some companies are relying on gamification practices, rewarding active user-community members in a non-monetary fashion in exchange for helping their peers. Such rewards can take the form of accumulated points and honorary titles.

Unsourcing can be part of an organization's larger sourcing strategy, which might include offshore outsourcing, domestic outsourcing, insourcing, reshoring and rightsourcing.

This was first published in December 2012

Continue Reading About unsourcing

Glossary

'unsourcing' is part of the:

View All Definitions

Dig deeper on Domestic outsourcing

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchCompliance

SearchHealthIT

SearchCloudComputing

SearchMobileComputing

SearchDataCenter

Close