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Human-centric business process management is an approach to BPM that considers human skills and activities first and uses automated functions to support them.
Human-centric BPM suites usually support the ability to reassign work, put it on hold and return to it later. As a result, benefits can include reduced risk, higher rates of compliance, enhanced management support and improved interaction with clients. Most BPM suites include human-centric BPM features.