Human-centric business process management is an approach to BPM that
considers human skills and activities first and uses automated functions to support them.
A major feature of human-centric BPM is increased flexibility and adaptability on the practice
end of business
processes, enabling workers to more easily update policies and respond to events.
Human-centric BPM suites usually
support the ability to reassign work, put it on hold and return to it later. As a result, benefits
can include reduced risk, higher rates of compliance, enhanced
management support and improved interaction with clients. Most BPM suites include human-centric BPM
Contributor(s): Anne Stuart
This was last updated in June 2013
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