Definition

hoteling

Hoteling (also called office hoteling) is the practice of providing office space to employees on an as-needed rather than on the traditional, constantly reserved basis. This reduces the amount of physical space that an enterprise needs, lowering overhead cost while (ideally) ensuring that every worker can access office resources when necessary.

A hoteling system may include a reservation program that anticipates demand, manages how to meet the demand when it occurs, and prevents resource hoarding (the making of just-in-case reservations to ensure space is always available, whether needed or not). Employees can retain their own telephone number extension and voice mailbox. Hoteling systems can be especially useful to enterprises in which employees travel frequently. Remote offices can exist almost anywhere, equipped with ports for notebook computers. Some companies provide special rooms, designed specifically for hoteling, equipped with tables, chairs, and even food services.

Office hoteling began in 1994 with the non-territorial office, conceived by the advertising agency Chiat/Day. Today the concept is used to advantage by diverse businesses including real estate agencies, consulting firms, law firms, manufacturers' representatives, telecommuters, and flex-time workers.

This was last updated in October 2006

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