What is enterprise relationship management (ERM)? - Definition from Whatis.com

Home
enterprise relationship management (ERM)

Definition

enterprise relationship management (ERM)

Enterprise relationship management (ERM) is software that analyzes data it has about its customers to develop a better understanding of the customer and how the customer is using its products and services. This kind of application may use data mining of its data warehouse or existing sales, marketing, service, finance, and manufacturing databases to generate new information about its customer relationships.

Related glossary terms: CIO (Chief Information Officer), business process, systems thinking, clean room technique (clean room design), work breakdown structure (WBS), B2E (Business2Employee or Business-to-Employee), Total Quality Management (TQM), Compliance: Glossary, C-level, infrastructure management (IM)

This was last updated in August 2000

Dig Deeper

Find sweet spots for business process automation

Many business processes lend themselves readily to the increased efficiencies of business process automation. The trick is figuring out which ones.
The who, what and where of winning with business process improvement

Two business process management veterans share how they succeeded at business process improvement and set up a BPM program for continuous enhancement.
Business process improvement is about more than efficiency gains

Business process improvement begins with efficiency gains, but BPM goals are becoming more about external customers and rapid, real-time improvements.

Show me more

Do you have something to add to this definition? Let us know.

Send your comments to techterms@whatis.com

Research More Tech Terms

Search thousands of tech definitions
Browse tech definitions
Browse Alphabetically:
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
- Z
- #

Powered by WhatIs.com

File Extensions and File Formats

File Extension and File Formats List:

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
#

Powered by WhatIs.com

More from Related TechTarget Sites

Compliance
Health IT
CIO-Midmarket
Cloud computing
Mobile Computing
Data Center

Compliance
- Online Trust Alliance guide offers tips for data protection strategies
  
  With the number and severity of breaches increasing, data protection strategies are vital. To help, the Online Trust Alliance has released a guide to online data protection.
- Vulnerabilities exposed during disposal of used computers
  
  Upgrading equipment? Proper disposal of used computers is necessary to reduce risk, because sensitive data is vulnerable when old electronics go out the door.
- Sustainability: From strategic objective to compliance operation
  
  With the increased interest in going green, sustainability and compliance are now directly related. But making sustainability integral to your compliance operation is not easy.
Health IT
- Connectivity docs will need for Comprehensive Primary Care Initiative
  
  CMS's care coordination pilot could signal the start of medical homes for solo physicians and group practices, but it will require some IT infrastructure to get off the ground.
- In choosing EHR for iPad, consider native, virtualized, hybrid options
  
  As physicians continue to use the iPad, an EHR system for the device isn't far behind. Here two experts discuss the pros and cons of native, virtualized and hybrid EHR apps.
- Ten EHR benefits for health care practices just getting started
  
  Many organizations remain on the fence when it comes to electronic health records. These 10 EHR benefits should help providers decide whether to proceed with EHR implementation.
searchCIO-Midmarket
- Hadoop offers big data analytics on the cheap -- if you know how
  
  CIOs can harness the power of data mining using the free Apache Hadoop framework, but is there such a thing as free big data analytics?
- Turning a stalled EHR system project into new services and cash flow
  
  When a major EHR system project stalled, the finger pointing ensued. COMHAR’s CIO put a stop to the blame game and began to get business value out of the EHR project.
- Cloud computing basics quiz: Have you got what it takes?
  
  You know the cloud computing basics, but how well can you do against our cloud experts? Take our cloud quiz and find out.
Cloud computing
- Keys to integrated cloud application management
  
  Seamless cloud application management isn’t a pipe dream. By following a few steps, cloud admins can monitor cloud app performance from one interface.
- Cloud infrastructure providers remain hot commodities
  
  Cloud infrastructure providers attracted acquisitive suitors last year. Profitable cloud vendors this year will catch the eye of telecoms.
- Digging deeper into IBM SmartCloud for private clouds
  
  IBM SmartCloud services give enterprises some options to build private and hybrid clouds and may give IBM a chance to improve its lagging cloud image.
Mobile Computing
- Bringing BYOD to your enterprise
  
  Bring your own device (BYOD) can be a boon for both employees and enterprises, but clear policies and management tools are needed.
- Meeting technical requirements for mobile health care deployments
  
  IT departments deploying mobile health care solutions must ensure that using mobile devices in health care settings doesn't violate federal laws or compromise security.
- Making the call: Distributed antenna systems and in-building wireless
  
  Distributed antenna systems and in-building wireless solutions are two options to improve wireless cellular coverage within an enterprise facility.
Data Center
- DevOps, Opscode Chef automate online auction site’s private cloud
  
  A darling of the DevOps crowd, the Opscode Chef cloud configuration and automation tool is now the central point of IT control for MercadoLibre’s sprawling online auction site.
- Data center experts push back on ASHRAE economizer requirements
  
  An addendum to the ASHRAE 90.1-2010 energy standard could ease energy efficiency requirements on anyone building or significantly expanding data centers in the U.S.
- Punch up database performance by reorganizing data
  
  A well-timed mainframe database reorg can result in much improved response.

All Rights Reserved, Copyright 2007 - 2012, TechTarget