Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.
The term emotional intelligence was popularized in 1995 by psychologist and behavioral science journalist Dr. Daniel Goleman in first book, Emotional Intelligence. Dr. Goleman described emotional intelligence as a person's ability to manage his feelings so that those feelings are expressed appropriately and effectively. According to Goleman, emotional intelligence is the largest single predictor of success in the workplace.
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Dr. Goleman and other social scientists have promoted the concept of a emotional intelligence quotient (EQ) test to serve as a counterpart to more traditional intelligence quotient (IQ) tests. While a traditional IQ test seeks to evaluate an individual's ability to learn new information, an EQ test seeks to evaluate an individual's capacity to deal successfully with others. To that end, EQ test questions focus on assessing soft skills such as self-awareness, social awareness, relationship management and empathy.
Although Goleman's theories have been influential, they have not gone without criticism. Several of his peers have claimed that among other things, Dr. Goleman's research has not been sufficiently rigorous. Most critics agree, however, that the concept of emotional intelligence is a valid one because human intellect is complex and it's simply not possible for one type of intelligence test to provide an accurate assessment of a person's ability to be successful.
Dr. Daniel Goleman explains why it is important for schools to teach emotional intelligence.
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- Angie O'Donnell explains "Why IT leaders need emotional intelligence." (Free registration required.)