collaboration specialist

A collaboration specialist is an individual in charge of managing customer experience and implementing a collaborative platform across the enterprise in order to enhance the user experience and employee productivity, and collectively accomplish tasks.

A collaboration specialist is someone who is responsible for implementing and managing an organization's collaboration platform and web-based collaborative communication tools.

A collaboration specialist's job is to make sure employees have the tools they need to collaborate effectively and be productive. In addition to managing a commercial off-the-shelf (COTS) software suite such as Microsoft Sharepoint or Lotus Workspace, a collaboration specialist may also manage a number of individual collaborative tools. Examples of such tools include group chat applications, conference phone calls, video conferencing and screen sharing. The tools may be web-based and delivered as a service or they may be hosted on-site. 

Collaboration specialists are especially useful when employees located in different geographical areas need to work together across time zones. Collaboration specialists can also help single-office companies improve their outreach to consumers and clients.


This was first published in February 2014

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