Business process visibility, also called process visibility, is the ability to accurately and completely view the processes, transactions and other activities operating within an enterprise.
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The main goal is to enable visibility into every business process, particularly where there are issues of performance. BP visibility is essentially a way for the business side to monitor IT operations and ensure that IT implementations are aligned with business goals. Process visibility is achieved with the help of workflow tools and business process management (BPM) software.
In particular, business process discovery and business process monitoring help to provide business process visibility by allowing organizations to proactively identify potential process problems while ensuring that processes map to overall business objectives.
Business process visibility is important in order for organizations to determine how well processes are running, and whether they are delivering maximum value to the business. In other words, process visibility can show whether transactions and other activities are processing accurately, and it can also show whether processes are consistent with key business goals. That knowledge helps to improve overall business efficiency.