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ITSO (International Technical Support Organization)

Definition

ITSO (International Technical Support Organization)

ITSO (International Technical Support Organization), a creation of IBM and its Lotus and Tivoli subsidiaries, provides information technology (IT) professionals and customers with technical information, assistance, guidance, and training. ITSO publishes "Redbooks" that supplement product manuals by describing installation experiences and scenarios and providing other useful information gathered by the companies' own systems and customer engineers. ITSO also conducts forums and training workshops for IT professionals.

Related glossary terms: spend management, vertical scalability, business technology management (BTM), pure-play, winner's curse, e-brokerage, employee assistance program (EAP), CEO (Chief Executive Officer), learning management system (LMS), out of the box

This was last updated in September 2005

Posted by: Margaret Rouse

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- ITSO is part of IBM Global Technical Support.

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