FUN (focus on user needs)
FUN (focus on user needs) is an approach to information technology (IT) management that places emphasis
on improving the user experience (UX).
The FUN principle requires IT personnel to sit with end users to determine which tools or
updates might improve efficiency and provide a good overall experience. From these conversations,
IT administrators can create an action plan that will suit the majority of user needs. Such a
plan may involve updating applications and software or
improving front- and backend interfaces.
Professionals particularly concerned with adhering to the FUN principle include CIOs, chief experience
officers (CXO) and other upper-level IT staff.
Contributor(s): Emily McLaughlin
This was last updated in January 2014
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