FUN (focus on user needs) definition

Contributor(s): Emily McLaughlin

FUN (focus on user needs) is an approach to information technology (IT) management that places emphasis on improving the user experience (UX).

The FUN principle requires IT personnel to sit with end users to determine which tools or updates might improve efficiency and provide a good overall experience. From these conversations, IT administrators can create an action plan that will suit the majority of user needs.  Such a plan may involve updating applications and software or improving front- and backend interfaces.

Professionals particularly concerned with adhering to the FUN principle include CIOs, chief experience officers (CXO) and other upper-level IT staff.

 

 

This was first published in January 2014

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