Editors' Picks
-
Measure contact center analytics across channels, have happy customers
By using customer experience management applications to measure how contact center agents interact with customers, companies can assess how well each channel is doing.06 Jun 2011
-
Sales automation tools and CRM redefining sales roles
The growth of sales automation tools and virtual shopping are creating a brave new sales world.01 Jun 2011
-
General Mills shares SAP CRM on the iPad best practices
General Mills rolled out iPad access to its SAP CRM system for 200 sales reps and saw success as well as challenges with data sync and upgrades.17 May 2011
-
searchSecurity.com.au chats with TeamViewer
In late April searchSecurity.com.au mentioned a number of remote control applications which allow the remote control of Windows environments over the Internet.12 May 2011
-
Leeds city deploys voice analytics to optimise callcentre
Leeds City Council is using speech analysis technology in its callcentre.
...09 May 2011 -
Cumbria issues £121m tender for broadband and managed IT contracts
Cumbria County Council has issued a tender for two projects worth £121m over five years25 Mar 2011
-
Challenges confronting the XBRL implementer
The SEC has mandated that all public companies must use XBRL. Learn more about XBRL and how to comply with the SEC mandates.03 Mar 2011
-
XBRL backgrounder: XML meets the CPA
For public companies, XBRL has arrived. For others, the journey may be beginning. SEC mandates have caused XBRL to hit the public scene in a dramatic fashion.03 Mar 2011
-
Understanding five major enterprise information management benefits
Learn about the primary enterprise information management (EIM) benefits and five major problems EIM can help solve, including data quality, information management, process efficiency, security and...28 Feb 2011
-
Mobile sales strategies mean more than just mobile CRM software
Creative companies are making broader use of smartphones than just email, phone and mobile CRM software, finding uses for GPS, cameras and other mobile applications.10 Feb 2011
-
Web-driven workforce management software branches out
Support for mobile devices and SaaS workforce management could expand the use of workforce management software and help position it as a core enterprise platform.09 Feb 2011
-
Tips for choosing workforce management software
Having a long-term vision and knowledge of industry requirements and business processes will steer manufacturers to the best platform for their workforce management needs.28 Jan 2011
-
Social media analytics software going through growing pains
Learn about the latest social media analytics software trends. See how companies are using social media monitoring, analytics and text mining technology.18 Jan 2011
-
The top CRM stories of 2010
From Fusion Applications to database vendors entering the CRM market, plenty happened in CRM in 2010, but was it the year of the CRM buyer?05 Jan 2011
-
CRM expert predictions for 2011
SearchCRM.com experts forecast what's in store for 2011 and the evolution of social CRM, mobile and the customer experience is something they can agree on.03 Jan 2011