Editors' Picks
-
Survey: Enterprises lacking strong information management plan
Many organizations have no plans for effectively dealing with the explosion of information today, according to a recent survey.16 Apr 2012
-
SUP mobile ecosystem slow to take off, SAP admits
SAP’s plan is for its ecosystem to deliver the vast majority of its mobile applications. The company concedes it’s got a way to go before it hits that mark.12 Apr 2012
-
Desktop analytics: A game changer for contact centers, back offices
Expert Donna Fluss says companies should consider a new type of analytics -- desktop analytics -- to accurately provide feedback on the contact center and the back office.14 Mar 2012
-
What are CIOs thinking? What we can learn from social media conversations
A recent report from Logicalis revealed the top ten buzzwords used in social media by CIOs. Learn how the data from that report was gathered and what trends were found.08 Feb 2012
-
Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.06 Feb 2012
-
Social media traffic requires new WAN architecture
Social media traffic continues to eat WAN bandwidth, as a report by Palo Alto Networks reveals.25 Jan 2012
-
Speech analytics is worth the pain
Expert Donna Fluss discusses the benefits of using speech analytics in the contact center and other areas of business.23 Jan 2012
-
SEC stresses importance of social media guidelines and compliance
The SEC has released new "risk alerts" that outline how financial firms can use social media guidelines to protect their business from fraud and comply with federal regulations.16 Jan 2012
-
Q&A: How the SEC's XBRL tagging mandates can help your bottom line
As mandatory eXtensible Business Reporting Language use becomes the norm in business communications, one expert says XBRL tagging can assist risk management and analysis.12 Dec 2011
-
Alignment, governance critical for content management implementation success
Experts agree there are certain critical factors that can help guide any successful enterprise content management implementation. Organizations should begin with some well-defined steps.05 Dec 2011
-
Customer experience analytics: Separating hype from fact
SearchCRM expert Donna Fluss compares the latest types of customer experience analytics applications.29 Nov 2011
-
The pros and cons of real-time speech analytics to monitor agents
Expert Lori Bocklund weighs in on using real-time speech analytics to monitor your agents.28 Nov 2011
-
Social monitoring tools give GNC marketing muscle
Nutritional products retailer GNC finds customers on social channels and uses targeting marketing tactics to win new business.22 Nov 2011
-
Businesses scramble as users clamor for mobile customer service
As more customers use mobile devices, more companies are trying to deliver customer service to smartphones and tablets.21 Nov 2011
-
Researchers uncover security flaw in Skype video chat service
A security flaw in the Skype video chat service may be putting millions of users at risk, according to a report by a group of international researchers.25 Oct 2011
-
Forrester offers five steps to curb mobile CRM chaos
Forrester Research has released a best practices plan for companies trying to get control over their mobile CRM deployments.30 Aug 2011
-
Social media monitoring solutions track sites, protect your brand
Social media's popularity has left some companies vulnerable to bad word of mouth or leaks of confidential information. But social network monitoring tools are available to help.02 Aug 2011
-
XBRL software selection guide for Indian CIOs
A software tool is needed to convert data to XBRL format. Use this guide to choose XBRL software wisely. Don’t let vendors dictate terms to you.15 Jul 2011
-
More uses seen on the horizon for content and text analytics tools
Enterprises have barely scratched the surface when it comes to the possible applications of unstructured content analytics technologies and tools.12 Jul 2011
-
XBRL reporting guide for managers
With XBRL reporting now mandatory in India, compliance is the responsibility of the CIO. This guide provides all you need to know about XBRL reporting.23 Jun 2011