Editors' Picks
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SDN Tweetup May 17: Will SDN applications ever generate cash?
During our Tweetup May 17 at 12 p.m. EDT we'll discuss whether SDN applications should be generating or accelerating revenue. Hashtag #SDNchat.16 May 2013
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The organization of the future: Not just hybrid IT, but hybrid people
The adoption of hybrid IT approaches creates a need for executives who can both formulate business objectives and assess IT requirements.10 May 2013
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ONS tweetup April 26: Preview our ONS 2013 questions
Take a peek at our ONS tweetup questions and join us for an ONS 2013-themed tweetup April 26 at 12 p.m. EDT using the hashtag #SDNchat.18 Apr 2013
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Seeking treasure from social media tracking? Follow the customer
Social media analytics tools can help companies dig into layers of online customer data in search of business gold. But a human touch is needed, too.16 Apr 2013
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Avoid chicken shortage and other hitches with social media integration
CRM expert Brent Leary tells businesses to train employees and share information among departments before making a splash in social media integration.29 Mar 2013
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Can you have big data and personal data privacy?
In a big data era, one of the sacrificial lambs is personal data privacy. This is a risk for each of us and the companies we work for.26 Mar 2013
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How CIOs can use game mechanics to build better engagement
Game mechanics are more than just rewarding badges. This primer on game design theory offers insight on building customer and user engagement.20 Mar 2013
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Companies keep avoiding social media contact center integration
A majority of companies will continue to avoid fully integrating social media channels with their contact centers, consultant Donna Fluss predicts.18 Jan 2013
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Social media surveys: A tool for better requirements?
Social media surveys make it easier to conduct conversations with experts to help define requirements for software development projects.13 Dec 2012
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BI Masterminds 2013: Nominate for India’s top BI excellence awards
Nominate for ‘BI Masterminds 2013’, India’s Top Awards for Excellence in Business Intelligence. Let your BI work be recognized.10 Dec 2012
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10 Enterprise Social Media Predictions for 2013
Although enterprise social media will gain acceptance in 2013, it will be without the involvement of the CIO, says IDC. Read all the 10 predictions.10 Dec 2012
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10 Enterprise Social Media Trends of 2013 -- IDC
Discover the enterprise social media trends in 2013. Read Top 10 IDC predictions regarding social networking and CIOs.09 Dec 2012
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New business trending topic: Monitoring social media, analyzing data
Companies seeking customer insights are rushing to deploy social media monitoring and analytics tools. But first, make sure you know what to expect.03 Dec 2012
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Q&A: Social media data collection increasingly vital to e-discovery
In this Q&A, e-discovery analyst Barry Murphy discusses how businesses should adapt to their increased social media data collection responsibilities.28 Nov 2012
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IT security issues quiz for enterprise CIOs: Test your knowledge
Is your data properly secured? Do you know how to assess vendor risk? Review recent stories and take this quiz to get a handle on IT security issues.24 Oct 2012
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Free social media policy template examples for enterprise CIOs
Searching for guidelines on corporate social media? Use these free social media policy template examples to create a code of conduct at your company.22 Oct 2012
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Content is power behind managing the customer experience
There are different ways to deliver content for managing the customer experience, but it's essential to use the right ones for successful CEM.22 Oct 2012
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Contact center outsourcing should offer social support, analyst says
Not every contact center outsourcer has a handle on social and mobile channels, according to a Constellation Research analyst.11 Oct 2012
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Ten social media strategy tips for the IT organization
Is your IT team tackling social media with aplomb? Here are 10 social media strategy tips and best practices to guide your efforts.05 Oct 2012
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Building an enterprise social network for the 'extended' brain trust
A chief information architect is handed a challenge: build an enterprise social network for the best brains in the world.03 Oct 2012