Editors' Picks
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VARs give good marks to sales lead management systems
VARs and integrators are finding that sales lead management tools such as CRM and marketing automation software are helping keep leads alive.30 Jan 2013
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Salesforce vs. Siebel faceoff: Salesforce inventing CRM's future
In this Salesforce vs. Siebel faceoff, one analyst argues that Salesforce is inventing the future, while Siebel is trying to get into it.22 Jan 2013
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Oracle Siebel vs. Salesforce faceoff: Siebel is more versatile
In this Oracle Siebel vs. Salesforce faceoff, one consultant says Siebel users have more options without paying much more than Salesforce customers.22 Jan 2013
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Cloud Sherpas to expand partnerships beyond Google, Salesforce in 2013
As part of our Q&A series with cloud providers, Michael Cohn, co-founder of Cloud Sherpas, says 2013 will be all about going 'deeper' into the cloud.18 Dec 2012
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Social media set the stage for improving customer experience
The rise of social media thrust the topic of improving customer experience management back into the limelight, consultant Denis Pombriant said.17 Dec 2012
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Gamification sheds light on 'the dirty secret of SaaS'
IT managers are better off using carrots to motivate end-user engagement with SaaS, Badgeville's CEO argues, rather than the threat of a stick.11 Dec 2012
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As cloud's use expands, cloud SLAs more important than ever
The growing use of cloud technology doesn't dilute the importance of SLAs. IT leaders and analysts assert they may be more important than ever.14 Nov 2012
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Asigra Cloud Backup now protects cloud apps, VMs, mobile devices
The latest version of Asigra Cloud Backup tackles cloud apps, platforms and snapshots, and expands virtual machine and endpoint protection.06 Nov 2012
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Sales compensation management system boosts visibility at prosthetics supplier
Salespeople at a California prosthetic supplier get paid faster, work smarter with sales compensation management system software.29 Oct 2012
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Cloud applications are the future, but how long will it take?
Cloud applications will be everywhere someday, but new research says there are still a lot of doubters. What's behind this data?05 Oct 2012
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SaaS single sign-on opportunities for the channel
Software as a Service single sign-on services can save customers time in administration and productivity. Plus, it improves security.03 Oct 2012
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Salesforce.com tackles social marketing with Marketing Cloud
Salesforce.com is getting into the marketing technology business with its latest release, Marketing Cloud.21 Sep 2012
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Heroku makes play for enterprise, adds Java
Heroku took a firm step into the enterprise this week by announcing support for Java.21 Sep 2012
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Salesforce CEO Benioff responds to burning questions at Dreamforce
Salesforce.com CEO Marc Benioff spoke to an audience for 3 hours at Dreamforce. Then the audience got to ask questions.20 Sep 2012
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Salesforce unveils a slew of social products at Dreamforce conference
Salesforce.com officials at Dreamforce 2012 unveiled several new cloud products aimed at bringing social media-style collaboration to the workplace.20 Sep 2012
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Salesforce brings 'gamification' to the office with Work.com
Salesforce.com's Work.com release seeks to increase collaboration and improve performance in the office through "gamification."20 Sep 2012
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Man-to-machine social networks take to the cloud
Salesforce.com showed connections between machines ranging from jet engines to coke machines and social networks. Jeff Kaplan discusses in this video.20 Sep 2012
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Ray Wang on Dreamforce, social trust and new products
Constellation Research's R "Ray" Wang discusses Salesforce.com's new product launches and the importance of trust to the social customer.20 Sep 2012
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Salesforce.com customers share CRM hopes and dreams at Dreamforce 2012
Decision makers at Dreamforce 2012 seek insights on social media and software initiatives.19 Sep 2012
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Salesforce.com pushes for 'connected apps' at Dreamforce 2012
Salesforce.com made a push for connected apps while addressing its AppExchange partners today at the Dreamforce conference.18 Sep 2012