TotalCIO

Enterprise ITIL and ITSM

  • IT service catalog planning stage tips

    Christina Torode - Editorial Director 26 Aug 2010
  • A large publishing company in the U.K. is introducing a new IT service catalog as part of its plan to turn the current IT chargeback model on its head. Until this year, the company charged for IT ...

  • ITIL framework and IT outsourcing a formidable duo

    Rachel Lebeaux - Senior Managing Editor 12 Mar 2010
  • I haven't tackled IT Infrastructure Library as a topic in the forefront of any stories of late, but that changed this week as I researched my piece on IT infrastructure outsourcing and how a strong ...

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