Good morning! Last week on SearchCIO.com, we surfed the Google Wave, examined the email retention policy (or lack thereof) that’s caused such consternation in Boston, explained how to complement your ITIL framework with other process methodologies, and presented some data recovery solutions for CIOs. Read the stories linked below and feel free to share your comments!
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Google Wave: A sea change for business collaboration, communication? – Businesses are getting caught up in the Google Wave, contemplating how such mashup collaboration technologies stand to change the way they operate internally and do business.
Miscues abounded in Boston email retention policy, practices – Boston CIO Bill Oates talks about measures taken to tune an email retention policy after disconnects between user practice and system capability set off a political firestorm the week before the city’s mayoral primary. (Also see our initial story on the email scandal.)
Complementing your ITIL framework with other process methodologies — ITIL can be more effective when used with other process methodologies, like Six Sigma, PPM and ISO 20000. In this story, learn how to leverage mixed process methodologies and increase efficiencies in your company.
Data recovery solutions must address a range of concerns – In this piece, our expert describes how to do a reality check to ensure that your disaster recovery strategy and data recovery solution pay off in the long run.