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Getting clarity on the ITIL framework from ITIL's chief architect
Some 30 years after it began, the ITIL framework can still furrow the brow. Where do you start? Can you choose between V2 and V3? We get some clarity from two ITIL experts.31 Aug 2010
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Data center planning and design: Maintaining control during build-out
Effective data center planning and design are the first steps toward maintaining control during a build-out. In this Q&A, learn how Massachusetts officials are handling the task.31 Aug 2010
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Data center outsourcing dilemma: CIOs weigh in on owning vs. renting
Is it better to own or rent data center space? CIOs are seeking more modular, green data center designs and considering data center outsourcing, as consolidation takes precedence.31 Aug 2010
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Why a conservative mutual fund company loves corporate social media
How does a conservative company like The Vanguard Group find itself on the forefront of corporate social media and enterprise 2.0 communication tools? It's all about the client.26 Aug 2010
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SOA solutions create a wrapper for legacy modernization
An expert defends the benefits of SOA solutions for legacy modernization and for creating network-centric collaborative environments.25 Aug 2010
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Warning: IT chargebacks can be harmful to the IT-business relationship
If you must engage in IT chargebacks, tread carefully because they can prove harmful to the IT-business relationship. Here are some reasons why our expert is not a big fan.25 Aug 2010
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How a CIO made a business case for a cloud computing solution
A cloud computing solution at Harvard Medical School illustrates the need for CIOs to articulate the business case and bring everyone into the process.24 Aug 2010
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Cyber insurance mitigates the risk of data breaches in cloud computing
Cyber insurance should be standard for cloud computing vendors, experts say, but some providers fail to obtain it. Customers of cloud service providers need to share the risk.19 Aug 2010
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CIO Q&A: 2010 IT spending squeezed at Welch Foods, but no sour grapes
2010 IT spending at Welch Foods was slashed, and so was IT staff, due in part to a bad blow from Mother Nature. Find out why CIO Dave Jackson is not complaining.18 Aug 2010
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ITIL & IT Management Frameworks Survey Results
Thank you for taking our ITIL & IT Management Frameworks Survey17 Aug 2010
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Experts debate the fate of cloud provider liability limits
All eyes are on cloud provider liability limits as experts ponder the financial backing needed for enterprise trust.17 Aug 2010
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Time to lay down the cloud computing law for uptime
Experts lament the lack of cloud computing law covering the financial remuneration of unexpected downtime, while some cloud providers innovate with money-back guarantees.12 Aug 2010
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SearchCIO.com Reader Survey Results
See the full results of our reader surveys in the aggregate. Note: All responses remain completely anonymous. Thank you for your participation!12 Aug 2010
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Trials and tribulations of implementing a data management strategy
Even when there is a driving need, launching a new data management strategy can be an uphill battle. As one chief privacy officer learned, getting the right team in place is key.11 Aug 2010
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IT chargeback process: Not always a best practice
IT chargeback process best practices can demonstrate the value of IT to the business, but chargeback pitfalls along the way challenge IT's role as a business partner.11 Aug 2010
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Laying the foundation for ECM with records information management
Before your business thinks about buying an enterprise content management system, a deep dive into records information management could be in order. Take it from CIO Laura Fucci.10 Aug 2010
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IT business service ideas' success hinges on three factors
An enterprising CIO finds that walking the walk with customers is key to provisioning IT business service ideas successfully into effective moneymakers.05 Aug 2010
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Enterprise business services management guide for CIOs
Developing effective enterprise business services requires an IT leader with strong managerial skills. Learn more in this guide on IT business services for enterprise CIOs.05 Aug 2010
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Corporate business services: Repurpose to reap value and flexibility
CIOs are taking a hybrid approach to the creation of IT and corporate business services, repurposing existing technology and adding new service delivery methods.04 Aug 2010
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How CIOs are tackling IT business services creation
CIOs are in a prime position to shape new IT business services and shepherd the enterprise into new markets.03 Aug 2010
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