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Solid governance model key to IT outsourcing contract success
A solid governance model and a relationship-minded manager are crucial to the success of an IT outsourcing contract. Here's what to look for.30 Jun 2009
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FAQ: How does the Six Sigma methodology benefit IT?
The Six Sigma methodology has helped companies improve customer service and eliminate errors for years. Learn how IT can reap the benefits of this service-driven methodology.25 Jun 2009
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How PPM software usage changes as firms grasp IT portfolio management
Nearly four in 10 large organizations use PPM software, but not all instances are created equal. New survey data shows what IT values most and how deployments mature.24 Jun 2009
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Key to customer service satisfaction: Simplify complexity
Customer service satisfaction can be improved by simplifying complexity, according to business executives interviewed in this chapter of James Champy's newest book.24 Jun 2009
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Putting your business intelligence strategy to the test
Review our latest coverage of business intelligence and corporate performance management, then test your knowledge with this quiz.22 Jun 2009
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IT insourcing can bring jobs, cost savings back in-house, experts say
IT insourcing is on the rise as companies terminate IT outsourcing contracts or let them expire. Here's why, and whether it might work for you.18 Jun 2009
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CIOs take business intelligence applications, strategy to next level
CIOs are advancing the capabilities of their business intelligence applications in various ways, including tackling self-service, real-time data and predictive analytics. Here's how.17 Jun 2009
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Business continuity plan needs the right leader, metrics to succeed
A successful business continuity plan requires business leadership, whose role includes setting the metrics that will drive disaster recovery spending.16 Jun 2009
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BI services and solutions for enterprise CIOs
BI services and solutions and CPM software are growing quickly as effective means to gather and analyze data. Find out how to implement effective BI and CPM programs.11 Jun 2009
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Addressing compliance requirements in cloud computing contracts
As CIOs look to cloud computing for data backup and storage, compliance requirements must be spelled out and met -- or the data brought back down to earth.11 Jun 2009
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PPM software helps university prioritize wide-ranging portfolios
Project and portfolio management (PPM) software helped the University of Utah centralize its IT initiatives, prioritize projects and establish useful portfolios. Learn how here.10 Jun 2009
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skunkworks (Skunk Works)
A skunkworks is a group of people who, in order to achieve unusual results, work on a project in a way that is outside the usual rules.09 Jun 2009
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James Champy: IT innovation in a time of economic crisis
IT innovation is critical in a time of economic crisis, says management guru James Champy. Find out how IT can enable the business to be successful and remain competitive.09 Jun 2009
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Integrated business intelligence strategy spans app, BI developers
CIOs need to marry business application and BI development efforts to create a cohesive BI strategy, especially when adding analytical capabilities to enterprise applications.09 Jun 2009
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Next-generation BI software: It's all in the interface
Business intelligence tools developers hope to increase BI usage among employees -- especially younger ones -- by adopting the look and feel of popular consumer applications like Google.04 Jun 2009
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Five steps to unfreeze a business intelligence strategy
Experts share a roadmap for getting a stalled BI strategy back on track.02 Jun 2009
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