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Customer feedback management tools advance, but still no social media
Customer feedback management tools offer new functionality, but responding to social media often falls to the call center.30 Nov 2009
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Four lessons in IT disaster recovery planning from an FAA outage
Does the recent FAA outage contain lessons for CIOs? You bet, starting with the fact that most IT disasters are exactly like the one that hobbled the flight management system.30 Nov 2009
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Outsourcing IT application management on rise for 2010; here's why
The effects of the recession continue for 2010, with outsourcing IT application management and maintenance expected to be robust, while application development won't bounce back.24 Nov 2009
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Business service management software and tools for IT service delivery
Learn how business service management software and tools can help better align IT with the business and improve governance and service delivery.24 Nov 2009
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IT exec's best practices for application consolidation include SaaS
Learn how one IT director employed application consolidation to cut maintenance costs, improve reliability and centralize data with a strategy that included SaaS.18 Nov 2009
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FAQ: Agile practices and their role in software development
Companies are increasingly using Agile practices to improve software project outcomes. Learn more about Agile here, from Scrum to Extreme Programming and more.17 Nov 2009
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Best practices for a SOA implementation and application integration
A service-oriented architecture (SOA) implementation and application integration allow information to be transferred and supported efficiently. Learn more about SOA best practices.12 Nov 2009
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Should it stay or should it go? Application consolidation in 4 steps
How to decide which applications to cut and which to keep when consolidating your application portfolio.12 Nov 2009
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Review the latest trends in ITSM and ITIL best practices
Many enterprises find that implementing ITSM and ITIL best practices leads to improved efficiencies and lower costs. Review our latest ITSM and ITIL content and take our quiz.11 Nov 2009
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SOA best practices from Amtrak
Amtrak's chief SOA architect offers advice to CIOs on implementing SOA services, from creating a plan and choosing standards to governance and monitoring.11 Nov 2009
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SOA implementation propels business process transformation
When business process automation was insufficient and BPM products proved too narrow, a CIO turned to SOA to streamline business processes and boost productivity by 30%.10 Nov 2009
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organizational change management (OCM)
Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, ...09 Nov 2009
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Free IT outsourcing templates: SLAs, RFPs and more
CIOs pursuing IT outsourcing deals can benefit from templates spelling out SLA and RFP best practices. Get links to some free IT outsourcing templates.05 Nov 2009
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SOA implementation evolves from open source to Oracle SOA suite
Though SOA is something you do, rather than buy, this CIO found the best approach was to go shopping and solve the problem at the database layer.04 Nov 2009
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How Virginia's new CIO is fixing the state's IT outsourcing problems
Virginia's CIO explains steps being taken to improve oversight and performance of the state's $2 billion IT outsourcing deal, which has been beset by delays and other problems.03 Nov 2009