What's the difference between an outsourcing agreement and a service-level agreement? If they are different, what...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
are the defining elements of each?
An outsourcing agreement is a business contract between a service provider and a service receiver. It contains all of the terms and conditions of the business relationship, including service provider fees, services to be covered, etc. The service-level agreement, or SLA, is a component (perhaps an appendix item) to the outsourcing agreement. The SLA governs the quality and availability of the service, covering areas listed in the response to the prior question.
In an enterprise organization, the legal department is more focused on the outsourcing agreement while the IT department is more focused on the service-level agreement.
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.