Although there is no hard and fast rule governing how many SLOs may be included in each SLA, it only makes sense to measure what matters.
Each SLO corresponds with a single performance characteristic relevant to the delivery of an overall service. Some examples of SLOs would include: system availability, help desk incident resolution time and application response time.
Dig Deeper on Contract negotiations and legal issues
SearchCIO expert asks:
What are the most important criteria to include in an SLA?
0 ResponsesJoin the Discussion
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.