Although there is no hard and fast rule governing how many SLOs may be included in each SLA, it only makes sense...
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to measure what matters.
Each SLO corresponds with a single performance characteristic relevant to the delivery of an overall service. Some examples of SLOs would include: system availability, help desk incident resolution time and application response time.
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SearchCIO expert asks:
What are the most important criteria to include in an SLA?
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