Ask the Expert

What industry sector outsources the most?

What industry sector outsources the most?

    Requires Free Membership to View

The industry segment that has embraced outsourcing with the greatest enthusiasm and acceptance has clearly been the telecommunications industry. They were the early adopters in the space with initial simple-to-execute outbound projects to acquire new consumer subscribers. This soon grew to both inbound and outbound consumer sales calls, and then to business-to-business sales calls. Customer service was always considered more complex and difficult to execute in a quality fashion, yet with pressures on the bottom line in a very competitive market most companies now outsource a considerable amount of their customer service as well.

This was first published in March 2006

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: