Emerging markets: Business process outsourcing that assumes responsibility for specific business functions, as...
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well as the underlying IT operations. Managed services that assume responsibility for specific IT functions such as networking, desktop support, messaging, security or storage.
Trends: Outsourcing is no longer a restricted to mega-deals that entail the wholesale transfer of an entire IT operations from an enterprise to an outsourcer. Instead, a variety of specialized managed services provide a selective 'out-tasking' alternative for enterprises of all sizes.
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