How do you calulcate the net value of TCO (forgive me, but I am an IT person!)? Would TCO be listed among the risks or included as part of the implementation costs of a CRM project?

    Requires Free Membership to View

You don't have to be a finance person to get your hands around TCO. Total cost of ownership is the total investment associated with the project over a given period of time. To help keep things straightforward, Nucleus looks at six categories of cost when measuring a project: software, hardware, personnel, training, consulting, and other. Total cost of ownership, in your example, would be the implementation costs associated with an IT project. For more details on the different financial metrics, you can visit the knowledge center at the Nucleus Research Web site (

This was first published in December 2004

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: