Ask the Expert

Mitigating outsourcing risks

What pointers can you give to mitigate outsourcing risks?

    Requires Free Membership to View

Risk mitigation begins before a contract is signed.

Few organizations enter into outsourcing arrangements with meaningful insight into their own service delivery metrics or the business impact of their services prior to outsourcing. As such, when drafting service-level agreements, service providers and their customers must establish meaningful and realistic performance metrics. Managers must have tools for continuously monitoring service delivery, ideally tools that provide proactive alerts when services are trending out of compliance. Such tools provide time for resolving problems before contract terms are broken.

This was first published in March 2006

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: