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LEAD STORY
Advances continue in customer feedback management tools

Customer feedback management tools offer new functionality, but responding to social media often falls to the call center. (ARTICLE)


More on Enterprise CRM software
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TOTALCIO BLOG  

Things to be thankful for: IT execs on Thanksgiving '09: This has been a tough year, yet there are always things to be thankful for. We asked around about some of those things, from technologies to the softer side of managing. (NEWS)
Customer feedback management: Is anybody listening? (NEWS)
9 IT outsourcing myths (NEWS)
IT AND BUSINESS MANAGEMENT  

Using BSM software for IT service delivery: Learn how business service management software and tools can help better align IT with the business and improve governance and service delivery. (PODCAST)
Outsourcing IT application management on rise for 2010 (ARTICLE)
IT management FAQ guides for enterprise IT strategies (FAQ)
BUSINESS SOFTWARE  

Advances continue in customer feedback management tools: Customer feedback management tools offer new functionality, but responding to social media often falls to the call center. (ARTICLE)
FAQ: Agile practices for software development (FAQ)
A guide to SOA and application integration (CIO BRIEFINGS)
DATA CENTERS AND VIRTUALIZATION  

An IT exec's application consolidation best practices: Learn how one IT director employed application consolidation to cut maintenance costs, improve reliability and centralize data with a strategy that included SaaS. (ARTICLE)
Gartner's top 10 strategic technologies for 2010 (ARTICLE)
How to build IT innovation into your outsourcing deals (ARTICLE)
SECURITY AND RISK MANAGEMENT  

Geolocation technologies create privacy, security risks: Emerging technologies that allow users to broadcast geographic locations raise many issues for companies, CIOs, while legislatures and the FTC consider legal aspects. (NEWS)
Cost-saving pushes security off list of top CIO issues (NEWS)
Health care security, HIPAA compliance on deck for CIOs (ARTICLE)
DISASTER RECOVERY/ BUSINESS CONTINUITY  

IT disaster recovery planning lessons from an FAA ...: Does the recent FAA outage contain lessons for CIOs? You bet, starting with the fact that most IT disasters are exactly like the one that hobbled the flight management system. (TIP)
IT disaster recovery outsourcing: Test your knowledge (QUIZ)
Disaster recovery morphs into business continuity (ARTICLE)
SITE HIGHLIGHTS

2009 SearchCIO.com monthly editorial calendar: This year, SearchCIO.com will cover a range of topics including data protection strategies, SaaS, virtualization and ITSM. Learn more.

CIO podcasts: IT and leadership news and tips: At SearchCIO.com, we're always looking for new ways to deliver the latest IT news and trends. Download these podcasts and listen!

Information technology e-books for enterprise CIOs: CIOs must tackle both the IT and business sides of the latest issues. Get advice, news and resources on hot topics like green IT, o...

Strategies for selecting the right BPM tools: Get the most out of your BPM tools. Learn how to assess your business and technical needs and choose the best vendor and tool to meet you...

Lean thinking in IT: Advice from practitioners: Lean thinking in IT can improve customer satisfaction and business alignment and cut waste, as TransUnion, Harley-Davidson and Flextron...
DON'T MISS
eBook: IT in the Electronic Hospital
The federal government's push for EHRs has made data security even more pressing. Take a look at where healthcare IT leaders should begin, and what to watch out for as they embrace the HITECH Act and other initiatives.

e-Book: Storage & Electronic Healthcare

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Quiz: Risk management

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