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IT chargeback management may be a complex necessity
In this guide, experts offer guidance on IT chargeback management, a process that some believe does more harm than good. (Tutorial)
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TOTALCIO BLOG
- What's data fungibility got to do with delivering business insight?: CIOs need to know about their data's fungibility if they hope to deliver business insight to the business, not just information. (News)
- Does IT chargeback pave the way to outsourcing?: (News)
- IT chargeback: A political hot potato is tossed up by cloud computing: (News)
IT AND BUSINESS MANAGEMENT
- IT chargeback management tips and turnoffs: In this guide, experts offer guidance on IT chargeback management, a process that some believe does more harm than good. (Tutorial)
- The fundamentals of launching an IT service catalog : (News)
- Getting clarity on the ITIL framework from ITIL's chief architect: (News)
BUSINESS SOFTWARE
- Why a conservative mutual fund company loves corporate social media : How does a conservative company like The Vanguard Group find itself on the forefront of corporate social media and enterprise 2.0 communication tools? It's all about the client. (News)
- SOA solutions create a wrapper for legacy modernization: (News)
- How the chargeback process will alter the IT-business relationship: (Article)
DATA CENTERS AND VIRTUALIZATION
- How a CIO made a business case for a cloud computing solution: A cloud computing solution at Harvard Medical School illustrates the need for CIOs to articulate the business case and bring everyone into the process. (News)
- Cyber insurance mitigates the risk of data breaches in cloud computing: (News)
- Spotlight on VMware: (Special Report)
SECURITY AND RISK MANAGEMENT
- A funny thing happened on the way to Sarbanes-Oxley Act compliance: The U.S. Supreme Court's narrow ruling this week on the Sarbanes-Oxley Act underscored how CIOs have capitalized on becoming SOX compliant. (News)
- Biometric fingerprints find new, mobile audience: (News)
- Balanced scorecard author talks agile business and risk management: (Article)
DISASTER RECOVERY & BUSINESS CONTINUITY
- When volcano erupts, supply chain management success hinges on DR, BC: As the volcano Eyjafjallajökull made clear, successful supply chain management depends on well-designed disaster recovery and business continuity plans. (News)
- IT business continuity and disaster recovery planning: Test your IQ: (Quiz)
- Desktop, server virtualization help CIO fix disaster recovery plans: (Article)
Site Highlights
- CIO podcasts: IT and leadership news and tips : At SearchCIO.com, we're always looking for new ways to deliver the latest IT news and trends. Download these podcasts and listen on the go!
- CIO takes IT from service provider to business asset : How did Northwestern Mutual's CIO change his IT department from an unappreciated service provider to a business asset? By making his staff speak the language of IT business value.
- Innovation strategies: Amtrak CIO on IT transformation : In the second article in a periodic series on innovation strategies, Amtrak's CIO talks about his approach to large- and small-scale business and IT transformation.
- IT infrastructure outsourcing boosted by ITIL framework : IT infrastructure outsourcing and multisourcing benefit when enterprise and vendor have a strong IT Infrastructure Library framework. Learn how to align IT outsourcing and ITIL.
- Information technology e-books for enterprise CIOs : CIOs must tackle both the IT and business sides of the latest issues. Find advice, news and other resources in our e-books covering hot topics like green IT, outsourcing, business...
White papers
- Service Asset Management: Taming the Wild Beast (CA Technologies.)
- The Benefits of BlackBerry MVS 5.0 : A Platform approach to Mobile Unified Communications (BlackBerry)
- Managing IT Complexity: A CIO Roundtable Discussion - Vendor Webcast (ASG Software Solutions)
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