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Seven CIO tenets for delivering great ITSM

Harvey Koeppel understands how hard it is to deliver ITSM support for a digital business environment. Here are seven ways to ensure you can follow the new ITSM roadmap.


The digital effect on ITSM

Traditional ITSM support doesn't cut it in a digitally enabled and digitally disrupted marketplace. In part one, Harvey Koeppel describes the problem. Go to part two for the remedy.


Advice from Bose on transitioning from Waterfall to Agile

Audio equipment maker Bose's CIO plus members of the development team offer up five tips for making the move from the Waterfall development methodology to Agile.


CIO highway to digital transformation built on ITSM

If digital transformation is on your CIO agenda, then a world-class ITSM strategy had better be also. CTO Niel Nickolaisen speaks from experience.

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